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secure paymentEasy 7-Day Return policy
 

What does Secure Pay stand for?

If you are not satisfied with item quality, size or delivery? You can raise a return request within 7 days of delivery.

 

Easy Cancellation

Before the dispatch/delivery of the item

After the Dispatch/Delivery of the item

 

Easy 7-days Return

Easy 7-Day Return policy makes it very easy to return or replace an item within 7 days of delivery by log into your account on our website. Click on MYORDER and click on Return or Replace. Please return back your item in its original packaging.

 

What does Secure Pay cover?

 

What mode of payment will be used for refund?

Secure Pay 24Shopzone Refunds will be made through either 24Shopzone cheque or bank transfer depending on the mode of payment used at the time of placing the order.

 

What are the Secure Pay coverage details?

Type of item Issue Policy
All Physical Damage Exchange/Refund as per your request
All Wrong item sent Exchange/Refund as per your request
All Different from description on 24Shopzone Exchange/Refund as per your request
All (Excluding Electronics#) Unhappy with the item quality Exchange/Refund as per your request
(Not applicable for Electronics)
Only Electronics* Faulty or defective Exchange/Refund as per your request
Only Clothing and Footwear Size/Fit change/faulty Alternate size or Refund as per your request

* Electronics refers to items such as computers, tablets, mobiles, appliances and the like.

 

What are the conditions for exchange?

 

Exchange/Alternate item Conditions

In case you are not fully satisfied with the size/fit of an item, 24Shopzone will gladly help in the exchange of the item for another size, subject to fulfilment of following conditions:-

 
 

Exchange/Alternate item is not given for the following